Privacy Policy

Last updated: January 2024

1. Introduction

ArenaOppi ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website at arenaoppi.com.

We are registered as a data controller with the Information Commissioner's Office (ICO) under UK GDPR legislation.

2. Information We Collect

Personal Information:

  • Name, address, and contact details
  • Email address and phone number
  • Energy usage data and meter readings
  • Payment information and billing details
  • Communication preferences

Technical Information:

  • IP address and browser information
  • Website usage data and cookies
  • Device information and access logs

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing electricity and gas supply services
  • Processing payments and managing your account
  • Customer service and technical support
  • Compliance with legal and regulatory requirements
  • Marketing communications (with your consent)
  • Improving our services and website functionality

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill our energy supply obligations
  • Legal obligation: To comply with energy regulations
  • Legitimate interests: For business operations and improvements
  • Consent: For marketing communications and analytics

5. Data Sharing and Disclosure

We may share your information with:

  • Energy network operators and distribution companies
  • Regulatory bodies (Ofgem, ICO) as required by law
  • Third-party service providers (payment processors, IT support)
  • Credit reference agencies for credit assessments
  • Debt collection agencies if necessary

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure backup and disaster recovery procedures

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data (where applicable)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected] or +44 20 7946 0958.

8. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years after account closure for regulatory compliance.

9. Cookies and Website Analytics

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or website notice. The "last updated" date will reflect the most recent revision.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Data Protection Officer
ArenaOppi
123 Energy Street
London, E1 6AN
Email: [email protected]
Phone: +44 20 7946 0958

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.