Cookie Policy

Last updated: January 2024

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us make our website work more efficiently and provide you with a better user experience.

Cookies contain information that is transferred to your device's hard drive and can be stored for varying lengths of time.

2. How We Use Cookies

ArenaOppi uses cookies to:

  • Remember your preferences and settings
  • Improve website functionality and performance
  • Analyze how visitors use our website
  • Provide personalized content and advertisements
  • Ensure website security and prevent fraud
  • Comply with legal and regulatory requirements

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

  • Session cookies: Maintain your session while browsing
  • Security cookies: Detect authentication abuse and protect user data
  • Load balancing cookies: Distribute traffic across our servers

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information. This data helps us improve our website performance and user experience.

  • Google Analytics: Tracks website usage and visitor behavior
  • Performance monitoring: Identifies technical issues and loading times
  • Heat mapping: Shows how users navigate our pages

Functional Cookies

These cookies enhance your experience by remembering your preferences and providing personalized features.

  • Preference cookies: Remember your language and region settings
  • Customization cookies: Store your cookie consent preferences
  • Social media cookies: Enable social sharing functionality

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

  • Targeting cookies: Show relevant ads based on your interests
  • Retargeting cookies: Display our ads on other websites you visit
  • Campaign tracking: Measure the success of our marketing efforts

4. Third-Party Cookies

We work with trusted third-party partners who may place cookies on your device. These include:

Google Services

  • Google Analytics: Website traffic analysis
  • Google Ads: Advertising and remarketing
  • Google Tag Manager: Managing website tags

Social Media Platforms

  • Facebook: Social sharing and advertising
  • Twitter: Social media integration
  • LinkedIn: Professional networking features

Other Partners

  • Payment processors for secure transactions
  • Customer support chat services
  • Email marketing platforms

5. Cookie Duration

Cookies are stored for different periods depending on their purpose:

Session Cookies

Deleted when you close your browser session

Persistent Cookies

  • Essential cookies: Up to 12 months
  • Analytics cookies: Up to 24 months
  • Marketing cookies: Up to 12 months
  • Preference cookies: Up to 12 months

6. Managing Your Cookie Preferences

Cookie Banner

When you first visit our website, you'll see a cookie banner asking for your consent. You can:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

Opt-Out Tools

You can opt-out of specific tracking:

7. Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

  • Website functionality may be limited
  • Preferences may not be remembered
  • Some features may not work properly
  • You may see less relevant advertisements
  • Analytics data will not be collected

Essential cookies cannot be disabled as they are necessary for basic website operation.

8. Cookie Consent Records

We maintain records of your cookie consent preferences, including:

  • Date and time of consent
  • Specific categories accepted or rejected
  • Version of cookie policy accepted
  • Method of consent (banner, settings page)

You can withdraw or modify your consent at any time through our cookie preferences center.

9. Updates to Cookie Policy

We may update this Cookie Policy to reflect:

  • Changes in our cookie usage
  • New legal or regulatory requirements
  • Updates to third-party services
  • Improvements to our website functionality

Significant changes will be communicated through our website or email notifications.

10. Contact Information

If you have questions about our use of cookies:

Data Protection Officer
ArenaOppi
123 Energy Street
London, E1 6AN
Email: [email protected]
Phone: +44 20 7946 0958

For technical support with cookie settings, contact our customer service team at [email protected].